No refunds unless approved by management. We do not do returns, but we will customize you a new shirt if you purchase or bring us another item, but it must be approved by owner or management. All of our items are painted or designed by hand, individually, and just for you. We pride ourselves in our work, and put time and effort (and years of experience) into ensuring that your one-of-a-kind design is all that it can be. That’s the beauty of our business – you’re ordering custom commissioned artwork, and allowing an artist to let their creativity flow.